Studio Policies

 

  • Our guests are our #1 priority.

    Every client is important to us, and we understand things come up that may cause you to miss your appointment. With that in mind, we also want to give your appointment the time and attention it deserves.

    As a result, we respectfully request at least 24 hours’ notice if you need to cancel or make changes to your appointment time. Failing to give 24-hour notice will result in a 50% charge of your booked service. Any no-shows will be charged 100% of their service amount. If the booking was made on the same day, notify us at least 3 hours prior.

  • Life happens - we get that.

    Please be sure to arrive on time for your appointment. Arriving late may result in you appointment being canceled or rescheduled. Please call us on 773-818-9973 if you know you are going to be over 10 minutes late, so we can advise you on whether or not to attend your appointment.

  • Customer satisfaction is our top priority.

    1. Your satisfaction is our highest priority. If you are not completely contented, please let us know during your appointment or within 24 hours after your service has been performed. We are committed to making and needed corrections and if there was a fault on our side, to offer you a refund.

    2. Refunds for products purchased will only be considered if presented within seven (7) days of purchase. Products can only be refunded if unused and in their original packaging. If a product is opened or used, no refund will be issued. For all product refunds, a receipt is necessary.

  • Information collected from our booking page or website is only used if we need to contact you for further information regarding your appointment. Only employees with traceable logins have access to your appointment, contact, or payment history. Your information is never sold or shared and is always kept private for your protection. We greatly appreciate your cooperation in providing us with the information we need to best serve you. description

  • We happily accept cash and all major credit cards for services. Sorry no checks. Mono Beauty Atelier gift certificates must include a GC # and printed expiration date to be considered valid.